Company analysis: retailers "Marks&Spencer"

Marks & Spencer was found in a Leeds market in 1884. This company had grown and now Marks & Spencer is one of the United Kingdom’s leading retailers of clothing, foods, homeware and financial services, serving 10 million customers a week in over 300 UK stores. The Group has a turnover in excess of £8 thousand million. Also, up until late 2002 the Company also traded in 30 countries worldwide. In the words of Marks and Spencer themselves "Marks & Spencer has over 300 stores located throughout the UK, providing nearly 12.5 million square feet of selling space. This includes our largest store at Marble Arch, London, which has around 170,000 square feet of sales floor ( ). All Marks & Spencer goods are manufactured to the company differentiated itself by serving the mass market with innovative, high-quality goods at competitive prices. Its range of goods included clothing (outerwear and underwear), food products, financial services and homewares” (Jobber, case 9).
Every week over 9 million people in the United Kingdom shop with Marks & Spencer. Whilst all parts of society, be they employees, shareholders or suppliers are important to M & S. Their ability to meet the needs of others depends on how successful M & S are at serving the needs of their customers ( ). M & S try to make sure that all the labels on their products are clear and relevant so that people can make informed decisions about what they buy and how they use it. “We sell a wide range of products and our customers may want to know about ingredients, production and usage. Our aim is to provide 'open and honest' labelling. For example, we believe that we are the only major retailer to label all products with the country in which they were...

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