Useful phrases - how to write formal letters

Reason for writing:
• I am writing in response to your article/advertisement/letter
• I am writing with regard to your article/advertisement/letter
• I am writing regarding your article/advertisement/letter
Ending the letter:
• I look forward to receiving your reply
• I look forward to your reply
• I look to hearing from you
• I am, yours faithfully (if you don't know the name of the person you are writing to)
• I am, yours sincerely (if you know the name of the person you are writing to)
• Yours faithfully
• Yours sincerely
b) Writing formal letters to complain:
Reason for writing:
• I am writing in order to complain about
• I am writing to complain about
Introducing the complaint:
• Firstly
• In the first place
• First of all
• My first complaint is
• The first problem is
• The first thing I would like to draw your attention to is
• My first concern is
Introducing further complaints:
• Secondly
• In the second place
• Not only …….but also
• In addition
• In addition to this
• Added to this
• …….was also unacceptable
Demanding action:
• I suggest that you replace the item
• I therefore suggest that I be given a full refund
• I would be grateful if my money was refunded
• I would be grateful if you could give me a full refund
Ending the letter:
• I look forward to hearing from you
• I look forward to receiving a full refund
• I look forward to receiving a replacement
• I look forward to receiving your explanation
•
c) Writing formal letters to make suggestions:
Reason for writing:
• I am writing to suggest
• I am writing to arrange
• I am writing to offer suggestions
• I am writing make arrangements
Making first suggestion:
• My first suggestion is
• First of all I suggest
• I would like to suggest
Making further suggestions:
• Another possibility is
• A further possibility is
• I further suggest
• I would further suggest
• Secondly
•
Offering a choice:
• Would you therefore mind choosing...

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