Computers and Internet

§ 6 Bibliography………………………………………………………………………………..7
§ 1 Introduction
The days are over when everybody who used a computer was seen an expert. The change in Information Systems (IS) over the last decades has led to affordable computers with interfaces that are relatively easy to use by the broad masses but nevertheless there are people who are more sophisticated in the use of Information Systems than others – at least somebody has to design the systems. This wide range of knowledge and skill led to the need of classification systems to distinguish between the different types of users, of which the one introduced by Willcocks and mason in 1987 will be discussed below.
§ 2 Categorization of users
The term ‘use’ is defined in a variety of publication. The Health and Safety Executive Regulation for example define users of computers systems as ‘people who rely on the computer for their work (and who will have no alternative means of performing the job)’ (Noyes and Baber, 1999: 18).
For their classification of users of Information Systems Willcocks and Mason define the tern ‘user’ as a ‘stakeholder who relates actively and / or is part of the computer-based system’ (Willcocks and Mason, 1987: 79). The grade of involvement is then split up into four groups of users as follows.
The first group, the primary users being ‘systems professionals dealing directly with and able to modify the system and its technology’ like analysts, developers and programmers – for instance software developers implementing in programming languages such as Java and C++, but also web-designers writing plain HTML or using specific software applications as their tools.
The secondary users are people who interact with the system to ‘provide input [and] receive output but as part of another job’, i.e. their work is not limited to a system development process. The computer might be used for...

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