Letter to complain about campsite

I am writing to complain about our stay at your campsite from 24-29 March.
The pictures in your website did not match the reality. When I opened the gallery, I saw a beautiful place, which included three bonfires, a bathroom and a tidy, clean environment. However, it was nothing like it. The campsite contained many trash, such as plastic bags, cigarettes and cans. We even had to pick up the trash by ourselves to put up our tents properly. In addition, there were no bonfires on the campsite that were still able to use. I produced the pictures to one of the workers, but he just said that the pictures were old. There was no apology at any point.
We were told that the campsite...

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