A letter of complain about journey

I am writing to complain about a recent sightseeing bus tour journey with Sunny travels on Monday 18 August.
The tour started with the bus running almost an hour late. This meant that our whole schedule got pushed and I missed some important meetings. However, the issues did not stop there. While we were halfway to the third location I had realised that an important place was missing and after asking the tour guide I was informed that they had changed their route at the last minute. This not only left me upset, but also the other passengers on board. We were not offered an apology at any point during our trip.
To make matters worse, our guide did not seem to be enthusiastic about the journey and he presented all the objects with only a few basic and searchable facts. His guide left me underwhelmed and in the moment I was especially disappointed by the quality of the speaker for such a high price. I was also disappointed with the overall quality of the bus. Not only did it not have a...

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