Klaipėda, 2007
Introduction
The unspoken but assumed behavior that conveys politeness is strongly based on culture. One of the easiest ways to inadvertently cause offense is either to violate a cultural taboo or to fail to follow one of society’s rules of polite behavior. In this paper I will tell the situation in two exotic countries – India and Indonesia – and explain the specific of cultural behavior in business world. That includes:
• rules of behavior
• positive and negative topics to conversation
• business dress
• suitable and unsuitable business gifts
• negotiation
It is good to every business man to know these things well, because it helps him to work successful in many different business environments.
Indonesia
Whether for Indonesian business men traveling in the West or for foreign professionals working in Indonesia, it is important that you take the time to learn about and follow the assumed rules of politeness. Many foreign professionals in cross cultural training programs comment that they thought that politeness was universal. Meaning that, if you act politely based on your own understanding of what is polite, people in other cultures will understand the attempt. Generally, I would agree with that if the foreign professional also takes the time to learn about the specific cultural ideas of politeness that do vary between cultures. In Indonesian business, there are a few specific rules that foreign professionals should be sure to know about and follow. Perhaps the most important of these is the giving of refreshments in meetings.
Rules of behavior
Foreign professionals should keep in mind the importance of status in Indonesian society. In Indonesia everyone has status, but that status is situational. A low-level employee in your office may have very high status in his home community either through leadership ability or religious training. Try to understand the different situations that arise in day...
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