Written communication in our life

Written communication is very important in our life as well as face to face communication or other types. We should know how to make the communication as good as possible, because writing is not simply the process of putting words on paper. The difference between a well-written document and a poor one can have dramatic impact on our organizations and cost a lot in time and money. So, you must analyze the situation; it requires understanding your audience, understanding timing, and understanding the culture of the group you are trying to influence.
There are some types or written communication, such as letters, faxes, e-mails, advertisements, brochures, catalogues, menus, the bills, telephone messages. The way in which piece of information is presented will affect the customer’s impression of the overall service given. For example, if the confirmation letter contains several spelling mistakes, or the menu is badly photocopied, the overall impression will be poor.
Every time you are writing letter or something else you should think about your reader. There are some golden rules what we should know before we start writing. First of all, your reader must be able to see what you mean. You letters should be clear and understanding. Secondly, you must give all the necessary information he wants from you to know. Also you should use short sentences and make your letter concise, because your reader probably is a busy person...

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