Importance of face to face communication

Communication is one of the most important things in our life. Every day we communicate with different people such as friends, colleagues, superiors, young children, foreigners, experts and so on. That means we have to deal in person with all kinds of people. So, this is the reason why we should know how to make the communication as good as possible.
First of all, it’s important to make sure that other people feel comfortable talking to you and don’t feel that you’re competing with them. Your tone of voice shouldn’t be sharp or even aggressive. A smart appearance tells customers how members of staff feel about their job, the organization they work for, themselves and the customer. You should always take care with your appearance. Where you wear a uniform will vary from job to job, and some jobs call for a more casual clothing style than others. A neat and tidy appearance is likely to reassure customers that staff are professional in their attitude and can do their job well. It also involves personal hygiene, hair, hands, fingernails and even the way you smell, because different cultures find different smells unpleasant.
There is only one chance to make a first impression, so it is vital that you create a good one. To make a good impression with costumers, you must to smile naturally, because an unchanging silly smile looks insincere or a frown which looks like aggression even if to you it means puzzlement. Also you should use eye contact, pay undivided attention, use costumer’s name, where possible, give him all information...

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